Internet-Supported PSTN Services

Last year a colleague of ours was called by a reporter from a well-known technical publication and asked to describe the effort of the PSTN/Internet Internetworking (pint) working group in the Internet Engineering Task Force (IETF). Our cautious colleague wisely decided that the best he could do under the circumstances was to read out to the reporter a few selected sentences from the working group charter published by the IETF on its Web page. Specifically, he stressed—prompted by the pint Web page—that the purpose of pint was to “address connection arrangements through which Internet applications can request and enrich PSTN . . . telephony services.” The reporter wrote down what she heard. Later, in accordance with her agreement with our colleague, she sent to him the draft of the article. The article was accurate except for one word: enrich had turned into unleash—this is what the reporter heard over the telephone line (an atypically imperfect telephone line, we presume). When the amazed author called the reporter with the correction, she seemed to be disappointed. (And so are we. We wish the pint charter really did talk about unleashing the telephone services, because this is precisely what the Internet-supported PSTN services are all about!)

In his recent article on Intelligent Network, Scott Bradner correctly observes that the intelligence of IN is strictly in the network, not on its edges. This lack of edge intelligence is precisely what the interworking of the Internet and IN is to change—once and forever!

The basic goal of the IN technology is to allow the user of an Internet host to create, access, and control the PSTN services. A simple example of what the technology can do is the click-to-dial-back service, where you click on an icon displayed on a Web page and the PSTN call is established as the result.

As simple as it sounds (and a crude implementation of this service is just as simple), the unleashing quality of this service alone should not be underestimated. The competition among the long-distance service providers is such that they would do almost anything to get a call flowing through their networks. With Web-based access, their customers are around the world! There are still countries that protect their networks by forbidding the call-back service; people may get angry about such backward and anticompetitive practices, but click-to-dial-back, which technically is not a call-back service, is a way to get even.

Once you start thinking about the possibilities of tweaking this basic concept, you will find that the possibilities for creating new services are virtually unlimited. We will demonstrate a straightforward extension of click-to-dial-back to drastically improve on a PSTN-only service.

The service in question, interestingly enough, came to life as an application of the Web business model (but not the Web technology) to the PSTN. Telephony service providers in Europe started to market free telephone calls to those who would agree to listen to several minutes of audio advertising. The advertisers have so far found the approach ineffective—pure audio is hardly the best means of delivering advertising today. This already bad effect is further worsened by the “push” nature of audio advertising.

Now, with the technology just described, the prospective caller can access the service provider’s page on the Web, where he or she can also subscribe to the service and register a profile stating the preference for the types of products he or she wishes to learn about. Every time a call is to be made, the caller can then be walked through a video presentation of the advertisement on his or her Internet appliance—possibly accompanied by the audio portion over the PSTN line. The caller can control the pace of the advertisement; when it is finished, the caller will be prompted for the number he or she wishes to call and then connected to that number.

There are several early developments in this area (Hubaux et al., 1998). In the relevant architecture, the SCPs and SNs are connected to the Internet (which is fairly easy to achieve because they are almost invariably implemented on the Unix system platform).

Figure 1: The architecture for Internet-supported PSTN service delivery.

It is important to repeat that with this arrangement only SCPs and SNs—but by no means the switches—are connected to the Internet and thus can communicate with other IP hosts.

The service control function can be distributed to Internet hosts as much as the PSTN service provider allows and the owner of a particular IP host (who may be the same PSTN service provider) wishes to handle. In the WebIN, the IP host is actually a Web server, and part of the service control function (called WebSCP) is moved into the Internet (Low, 1997; Low et al., 1996). This arrangement can be used to provide the main features of the PSTN VPN service—the private numbering plan and closed user group in particular (Hubaux et al., 1998). The translation map of the enterprise-significant numbers to the PSTN-significant ones, as well as the specification of the closed groups (including the calling privileges of each group member), are kept in the databases accessible through the Internet. Part of the SCP service logic is executed by the WebSCP. While there is very little interoperability among the legacy IN implementations, integrating them with the Internet immediately establishes a common language for interworking. Even more significant is that the service creation and service management are also moved (via the Internet) to the edge of the network.

As exciting as the opening of PSTN call control to the Internet hosts may be, there is a serious and not completely solved problem associated with it. This problem is security, and it is ubiquitous in the Internet. While trusted relations between the PSTN and IP entities can be established between the enterprise networks, opening IN control fully to anyone on the Internet remains problematic. There may be no need for IN control to be fully opened, except in the cases of some well-understood services.

Potential security issues also prevent (at least for the time being) direct connection of the switching offices to the Internet. If that were done, the SCP itself could be placed on the Internet, and subsequently anything that IN does presently could be done in the Internet. Although there is a single ITU-T standard, it specifies different options. These options reflect implementations that differ not only between different continents (that is, Europe and North America) but also among the network operators in the United States. (Bell Operating Companies use the option corresponding to the Bellcore AIN; some IXCs use proprietary or European versions of IN.) Thus, direct interconnection of the PSTN switches and Internet SCPs, even if secure, would not provide global interoperability. Only interworking of the PSTN service control with the Internet hosts holds the promise (on which it has already started to deliver) of universal, global access to service control of the PSTN.

To conclude this section, we would like to repeat that so far we have taken an intentionally one-sided approach to the role of IN in the integration of PSTN and the Internet. Our only goal was to demonstrate how IN can be used to give more control in creating and executing services to the edge of the network. At this point, it is important to observe an interesting duality: While the PSTN benefits from Internet-based service creation and control, the IP networks greatly benefit from the existing PSTN-based service control for at least three different reasons: (1) efficiency of the access to IP networks; (2) provision of certain combined PSTN-Internet services; and (3) support of the existing PSTN services in the IP telephony environment.

The PSTN Access to IP Networks

Most of the technologies in the area of PSTN access to IP networks have been relatively well understood—that is, supported by the standards and widely implemented in products. For this reason, much material on this subject resides in the next two parts (which cover available standards and products, respectively). The technologies we describe here relate to physical access to the network. We have already described the ISDN; with the growing demand for the Internet access, residential subscription to the ISDN has grown (although not necessarily for the purposes for which the ISDN was invented). Typically, users bundle the B and D channels to get one big data pipe, and use this pipe for Internet access. Other types of access technologies are described in the following section.
An important problem facing the PSTN today is the data traffic that it carries to IP networks; the PSTN was not designed for data traffic and therefore needs to offload this traffic as soon as possible. We describe the problem and the way it is tackled by the industry in a separate section, which, to make the overall picture more complete, we tie in with the technique of tunneling as the paradigm for designing IP VPNs. Both technologies have been developed independently and for different purposes; both, however, work together to resolve the access issues.

Physical Access

We talk about approaches to integration of the Internet with telephony in which the action occurs at the network layer or higher—things like carrying voice over IP or using control signals originating within the Internet to cause connections to appear and disappear within the telephony network. However, integration at the lowest level—the physical level—is also of great practical importance, and nowhere more so than in the access portion of the network. Here, advances in digital signaling processing techniques and in high-speed electronics have resulted in remarkable progress in just the last few years, allowing access media originally deployed more than a century ago for telephony to also support access to the Internet at previously unimagined speeds. In our brief survey of these new access technologies, we will first provide an overview of the access environment, and then go on to describe both the 56-kbps PCM modem and the xDSL class of high-speed digital lines.
The Access Environment
Today it is quite possible, and not at all uncommon, for business users to obtain direct high-speed optical fiber access to telephony and data networks, including the Internet. For smaller locations, such as individual homes and small business sites, despite experiments in the 1980s with fiber to the home and in the early 1990s with hybrid fiber coax, physical access choices mostly come down to twisted pair telephone line and cable TV coax. We will not cover business fiber access or the cable modem story here, on the grounds that the former is a relatively well understood if impressively capable technology and that the latter is somewhat outside the scope of our Internet/ telephony focus. Instead, we will look at recent developments in greatly speeding up access over ordinary telephone lines.
The twisted pair telephone line was developed in the 1880s as an improvement over earlier single-wire and parallel-wire designs. The single-wire lines, which used earth return, were noisy and subject to the variable quality of grounding connections, while the parallel-wire lines were subject to cross talk from one line to another. The twists in a twisted pair set up a self-canceling effect that reduces electromagnetic radiation from the line and thus mitigates cross talk. This simple design creates a very effective transmission medium that has found many uses in data communication (think of 10BaseT LANs and their even higher-speed successors) as well as in telephony. Two-wire telephone access lines are also called loops, as the metallic forward and return paths are viewed as constituting a loop for the current that passes through the telephone set.
In modern telephone networks, homes that are close enough to the central office are directly connected to it by an individual twisted pair (which may be spliced and cross-connected a number of times along the way). The twisted pair from a home farther away is connected instead to the remote terminal of a digital loop carrier (DLC) system. The DLC system then multiplexes together the signals from many telephone lines and sends them over a fiber-optic line (or perhaps over a copper line using an older digital technology like T1) to the central office. In the United States, close enough for a direct twisted pair line generally means less than 18,000 feet (18 kft). For a variety of reasons (including installation prior to the invention of DLCs), there are a fair number of twisted pair lines more than 18 kft in length. These use heavy-gauge wire, loading coils, or even amplifiers to achieve the necessary range. The statistics of loop length and the incidence of DLC use vary greatly among countries depending on demographic factors. In densely populated countries, loops tend to be short and DLCs may be rare. Another loop design practice that varies from country to country is the use of bridged taps. These unterminated twisted pair stubs are often found in the United States, but rarely in Europe and elsewhere.
From the point of view of data communication, the intriguing thing about this access environment is that in general it is less band-limited than an end-to-end telephone network connection, which of course is classically limited to a 4-kHz bandwidth. While there is indeed a steady falloff in the ease with which signals may be transmitted as their frequency increases, on most metallic loops (the exceptions are loops with loading coils and, more rarely, loops with active elements such as amplifiers) there is no sharp bandwidth cutoff. Thus, the bandwidth of a twisted pair loop is somewhat undefined and subject to being extended by ingenious signal processing techniques.
For decades, the standard way of pumping data signals over the telephone network was to use voiceband modems. Depending on their vintage, readers may remember when the data rate achievable by such devices was limited to 2400, 4800, or 9600 bps. This technology finally reached its limit a few years ago at around 33.6 kbps. By exploiting the extra bandwidth available in the loop plant, xDSL systems are able to reach much higher access speeds. We will describe these systems shortly, but first will take a small detour to talk about another intriguing recent advance in access that exploits a somewhat more subtle reservoir of extra bandwidth in the telephone network: the 56-kbps PCM modem.
The PCM Modem
Conventional voiceband modems are designed under the assumption that the end-to-end switched or private line connection through the telephone network is an analog connection with a bandwidth of just under 4 kHz, subject to the distortion of additive white Gaussian noise (AWGN). When the first practical voiceband modems were designed about 40 years ago, this was literally true. The path seen by a signal traveling from one telephone line to another over a long-distance switched network connection might be something like this: First over an analog twisted-pair loop to an electromechanical step-by-step switch, then over a metallic baseband or wireline analog carrier system to an electromechanical crossbar toll switch, then over a long-haul analog carrier system physically implemented as multiple microwave shots from hill to hill across a thousand miles, to another electromechanical crossbar toll switch, and back down through another analog carrier system to a local crossbar switch to the terminating analog loop. Private line connections were the same, except that permanently soldered jumper wires on cross-connect fields substituted for the electromechanical switches. Noise, of course, was added at every analog amplifier along the way for both the switched and private line cases.
A remarkable fact is that although when modeled as a black box the modern telephone network at the turn of the twenty-first century looks exactly the same as it did 40 years ago (a band-limited analog channel with some noise added to it), the interior of the network has been completely transformed to a concatenation of digital systems—mostly fiber-optic transmission systems and digital switches. Voice is carried through this network interior as sequences of 8-bit binary numbers produced by pulse-code modulation (PCM) encoders. Only the analog loops on both ends remain as a physical legacy of the old network.
By the way, what is it that makes these loops analog? After all, they are only long thin strands of copper metal—the most passive sort of electrical system imaginable. How does the loop know whether a signal impressed upon it is analog or digital? The answer is that it doesn’t know! In fact, in addition to the smoothly alternating electrical currents of analog voice, loops can carry all sorts of digital signals produced by modems and by all the varieties of digital subscriber line (DSL) systems. Ironically, the analog quality of the loop really derives from the properties of the analog telephone at the premises end of the loop and of the PCM encoder/decoder at the central office end—or, more precisely, from the assumption that the job of the PCM encoder is to sample a general band-limited analog waveform and produce a digital approximation of it, distorted by quantization noise—inevitable because the finite-length 8-bit word can only encode the signal level with finite precision.
It is this quantization noise, which averages about 33 to 39 dB, in combination with the bandwidth limitation of approximately 3 to 3.5 kHz, that limits conventionally designed modems to just over 33 kbps as calculated using the standard Shannon channel capacity formula (Ayanoglu et al., 1998).
Enter the PCM modem. Quoting Ayanoglu et al., who developed this technology at Bell Labs in the early 1990s: “The central idea behind the PCM modem is to avoid the effects of quantization distortion by utilizing the PCM quantization levels themselves as the channel symbol alphabet.” In other words, rather than designing the modem output signals without reference to the operation of the PCM encoder and then letting them fall subject to the distortion of randomly introduced quantization noise, the idea is to design the modem output so that “the analog voltage sampled by the codec passes through the desired quantization levels precisely at its 8-kHz sampling instants.” In theory, then, a pair of PCM modems attached to the two analog loops in an end-to-end telephone connection could commandeer the quantization levels of the PCM codecs at the central office ends of the loops and use them to signal across the network at something approaching the 64-kbps output rate of the voice coders. Actually, filters in the central office equipment limit the loop bandwidth to 3.5 kHz, and this in turn means that no more than 56 kbps can be achieved. Also, it turns out that there are serious engineering difficulties with attempting to manipulate the output of the codecs by impressing voltage levels on the analog side.
Fortunately, there is an easier case that is also of great practical importance to the business of access to data networks—including the Internet. Most ISPs and corporate remote access networks employ a system of strategically deployed points of presence at which dial-up modem calls from subscribers to their services are concentrated. At these points, the calls are typically delivered from the telephone company over a multiplexed digital transmission system, such as a T1 line. The ISP or corporate network can then be provided with a special form of PCM modem at the POP site that writes or reads 8-bit binary numbers directly to or from the T1 line (or other digital line), thus permitting the modem on the network side to directly drive the output of the codec on the analog line side as well as to directly observe the PCM samples it produces in the other direction. The result is that, in the direction from the network toward the consumer (the direction in which heavy downloads of things like Web pages occur), a rate approaching 56 kbps can be achieved. The upstream signal, originating in an analog domain where direct access to the PCM words is not possible, remains limited to somewhat lower speeds.
So hungry are residential and business users for bandwidth that 56-kbps modems became almost universally available on new PCs and laptops shortly after the technology was reduced to silicon—and even before the last wrinkles of standards compatibility were ironed out. The standards issues have since been worked through by ITU-T study group (SG) 16, and the 56-kbps modem is now the benchmark for dial-up access over the telephony network to the Internet.
Digital Subscriber Lines
Digital subscriber line (DSL) is the name given to a broad family of technologies that use clever signal design and signal processing to exploit the extra bandwidth of the loop plant and deliver speeds well in excess of those achievable by conventional voiceband modems. The term is often given as xDSL, where x stands for any of many adjectives used to describe different types of DSL. In fact, so many variations of DSL have been proposed and/or hyped, with so many corresponding values of x, that it can be downright confusing—too bad, really, since DSL technology has so much to offer. We will attempt to limit the confusion by describing the types of DSL that appear to be of most practical importance in the near term, with a few words about promising new developments.
The term DSL first appeared in the context of ISDN—which struggled with low acceptance rates and slow deployment until it enjoyed a mini-Renaissance in the mid-1990s, buoyed by the unrelenting demand for higher-speed access to the Internet. The ISDN DSL sends 160 kbps in both directions at once over a single twisted pair. The total bit rate accommodates two 64-kbps B channels, one 16-kbps D channel, and 16 kbps for framing and line control. Bidirectional transmission is achieved using an echo-canceled hybrid technology in most of the world. In Japan, bidirectionality is achieved using Ping Pong, called time compression multiplexing by the more serious-minded, in which transmission is performed at twice the nominal rate in one direction for a while, and then, after a guard time, the line is turned around and the other direction gets to transmit. ISDN DSLs can extend up to 18 kft, so they can serve most loops that go directly to the central office or to a DLC remote terminal. Special techniques may be used to extend the range in some cases, at a cost in equipment and special engineering. ISDN DSL was a marvel of its day, but is relatively primitive in comparison to more recently developed varieties of DSL.
The next major type of DSL to be developed was the high-bit-rate digital subscriber line (HDSL). The need for HDSL arose when demand accelerated for direct T1 line interconnection to business customer locations providing for 1.544-Mbps access. T1 was a technology for digital transmission over twisted pairs that was originally developed quite a long time ago (the early 1960s, in fact) with application to metropolitan area telephone trunking in mind. With its 1.544-Mbps rate, a T1 line could carry twenty-four 64-kbps digital voice signals over two twisted pairs (one for each transmission direction). In this application, T1 was wildly successful, and by the late 1970s it had largely displaced baseband metallic lines and older analog carrier systems for carrying trunks between telephone central offices within metropolitan regions—distances up to 50 miles or so. However, applying T1 transmission technology directly to twisted pairs going to customer premises presented several difficulties. A basic one was that T1 required a repeater every 3000 to 5000 feet. This represented a major departure from practice in the loop plant, which was engineered around the assumption that each subscriber line was connected to the central office by a simple wire pair with no electronics along the way—or at least for up to 18 kft or so when a DLC system might be encountered. Also, T1 systems employ high signal levels that present problems of cross talk and difficulties for loop plant technicians not used to dealing with signals more powerful than those produced by human speech impinging on carbon microphones.
A major requirement for the HDSL system was therefore to provide for direct access to customer sites over the loop plant without the use of repeaters. The version of HDSL standardized by the ITU-T as G.991.1 in 1998 achieves repeaterless transmission over loops up to 12 kft long at both the North American T1 rate of 1.544 Mbps and the E1 rate of 2.048 Mbps used in Europe and some other places. Repeaters can be used to serve longer loops if necessary. When employed, they can be spaced at intervals of 12 kft or so, rather than the 3 to 5 kft required in T1. The repeaterless (or few-repeater) feature greatly reduces line conditioning expenses for deployment in the loop plant compared to traditional T1. In addition, HDSL can tolerate (within limits) the presence of bridged taps, avoiding the expense of sending out technicians to remove these taps.
HDSL systems typically use two twisted pairs, just as does T1. However, rather than simply using one pair for transmitting from east to west and the other for west to east, HDSL reduces signal power at high frequencies by sending in both directions at once on each pair, but at only half the total information rate. The two transmission directions are separated electronically by using echo-canceled hybrids, just as in ISDN DSL.
Overall, HDSL provides a much more satisfactory solution for T1/E1 rate customer access than the traditional T1-type transmission system. Work is currently under way in the standards bodies on a second-generation system, called SDSL (for “symmetric” or “single-pair” DSL) or sometimes HDSL2, which will achieve the same bit rates over a single wire pair. To do this without recreating the cross talk problems inherent in T1 requires much more sophisticated signal designs borrowed from the most advanced modem technology, which in turn requires much more powerful processors at each end of the loop for implementation. By now the pattern should be familiar—to mine the extra bandwidth hidden in the humble loop plant, we apply high-speed computation capabilities that were quite undreamed of when Alexander Graham Bell began twisting pairs of insulated wire together and observing what a nice clean medium they produced for the transmission of telephone speech!
The second major type of DSL of current practical significance is asymmetric digital subscriber line (ADSL). Compared to HDSL, ADSL achieves much higher transmission speeds (up to 10 Mbps) in the downstream direction (from the central office toward the customer) and does this over a single wire pair. The major trade-off is that speeds in the upstream direction (from the customer toward the central office) are reduced, being limited to 1 Mbps at most. ADSL is also capable of simultaneously supporting analog voice transmission.
Considering these basic characteristics, it is clear that ADSL is particularly suited to residential service in that it can support:

  • High-speed downloading in applications like Web surfing

  • Rather lower speeds from the consumer toward the ISP

  • Ordinary voice service on the same line
On the other hand, these characteristics also meet the needs of certain small business (or remote business site) applications as well. The basic business proposition of ADSL is that these asymmetric characteristics, which are the key to achieving the high downstream rate, represent a significant market segment. Time will tell how ADSL fares against other access options such as cable modems and fixed wireless technologies, but the proposition seems to be a plausible one.
The way ADSL exploits asymmetry to achieve higher transmission rates has to do with the nature of cross talk and with the frequency-dependent transmission characteristics of telephone lines. Earlier we noted that there is not a sharp frequency cutoff on unloaded loops, but there is a steady decline in received signal power with increasing frequency. If a powerful high-frequency (high-bit-rate) transmitter is located near a receiver trying to pick up a weak incoming high-frequency signal, the receiver will be overwhelmed by near-end cross talk. The solution is to transmit the high-frequency (high-bit-rate) signal in only one direction. A basic ADSL system is thus an application of classic frequency division multiplexing, in which a wide, high-frequency band is used for the high-bit-rate downstream channel, a narrower and lower-frequency channel is used for the moderate-bit-rate upstream transmission, and the baseband region is left clear for ordinary analog voice (see Figure 1).
Figure 1: A basic ADSL system.
The basic concept of ADSL is thus rather simple. However, implementations utilize some very advanced coding, signal processing, and error control techniques in order to achieve the desired performance. Also, a wide variety of systems using differing techniques have been produced by various manufacturers, making standardization something of a challenge. Key ITU-T standards are G.992.1 and G.992.2. The latter provides for splitterless ADSL, which deserves some additional description.
In the original ADSL concept, a low-pass filter is installed at the customer end of the line to separate the baseband analog voice signal from the high-speed data signals (see Figure 2). In most cases, this filter requires the trouble and expense of an inside wiring job at the customer premises. To avoid this expense, splitterless ADSL, also known more memorably as ADSL Lite, eliminates the filter at the customer end. This lack of a filter can create some problems, such as error bursts in the data transmission when the phone rings or is taken off hook, or hissing sounds in some telephone receivers. However, the greatly simplified installation was viewed as well worth the possible small impairments by most telephone companies, and they pushed hard for the adoption of splitterless ADSL in standards.
Figure 2: The original ADSL concept.
Factors Affecting Achieved Bit Rate
Like ISDN DSL and HDSL, a basic objective of ADSL is to operate over a large fraction of the loops that are up to 18 kft long. However, the actual bit rate delivered to the customer may vary depending on the total loss and noise characteristics of the loop. The ANSI standard for ADSL (T1.413) provides for rate-adaptive operation much like that employed by high-speed modems. The downstream rate can be as high as 10 Mbps on shorter, less noisy loops, but may go down to 512 kbps on very long or noisy loops. Upstream rates may be as high as 900 kbps or as low as 128 kbps.
Future DSL Developments
We have already mentioned that work is under way on an improved version of HDSL, called HDSL2. Another name for this sometimes seen in the literature is symmetric DSL or single-pair DSL (SDSL).
Another new system, called very-high-rate DSL (VDSL), is under discussion in standards bodies. It will provide for very high downstream rates of up to 52 Mbps. VDSL would work in combination with optical transmission into the neighborhood of the customer. High-speed transmission over the copper loop would only be used for the last kilometer or so.
We’ve described a number of advanced access technologies that can support remarkably high-data-rate access to data networks (including the Internet) over the existing telephone plant. How do you decide which ones, if any, to use?
In the case of the 56-kbps PCM modem, the decision will likely be made for you by the manufacturer of your PC or laptop. It’s simply the latest in modems and is often supplied as a standard feature.
For xDSL, the situation is a bit more complex. In most cases, you obtain a service from a telephone company or other network provider that uses HDSL or ADSL as an underlying transmission technology. The technology may or may not be highlighted in the service provider’s description of the offering. Essentially, the decision comes down to weighing the price of the service against how well it satisfies the needs of the application, including speed but also such factors as guarantees of reliability, speed of installation, whether an analog voice channel is included or needed, and so on. If you are more adventurous, you may try obtaining raw copper pairs from a service provider and applying your own xDSL boxes. If you contemplate going this route, you really need to learn a lot more about the transmission characteristics of these systems than we’ve covered here, and you should perhaps start by consulting some of the references listed in our bibliography.

Internet Offload and Tunneling

Internet traffic has challenged the foundation of the PSTN—the way it has been engineered. Contrary to the widespread view (based on the perceived high quality that users of telephony have enjoyed for many years), which holds that the telephone networks can take any calls of any duration, the PSTN has actually been rather tightly engineered to use its resources so as to adapt to the patterns of voice calls. Typical Internet access calls last 20 minutes, while typical voice calls last between 3 and 5 minutes (Atai and Gordon, 1997). The probability of the duration of a voice call exceeding one hour is 1 percent, versus 10 percent for Internet access calls. As the result, the access calls tie up the resources of local switches and interoffice trunks, which in turn increases the number of uncompleted calls on the PSTN. (As we mentioned in the section on network traffic management, the PSTN can block calls to a switch with a high number of busy trunks or lines. The caller typically receives a fast busy signal in this case.) In today’s PSTN, the call blocking rate is the principal indicator of the quality of service. The actual bandwidth of voice circuits is grossly wasted—Internet users consume only about 20 percent of the circuit bandwidth. The situation is only further complicated by flat-rate pricing of online services—believed to encourage Internet callers to stay on line twice as long as they would with a metered-rate plan.
The three problem areas identified in Atai and Gordon (1997) are (1) the local (ingress) switch from which the call has originated; (2) the tandem switch and interoffice trunks; and (3) the local (egress) switch that terminates calls at the ISP modem pool (Atai and Gordon, 1997). (The cited document does not take into account the IXC issues, but it is easy to see they are very similar to the second problem area.) The third problem area is the most serious because it can cause focused overload. Presently, such egress switches make up roughly a third of all local switches. The acuteness of the problem has been forcing the carriers to segregate the integrated traffic and offload it to a packet network as soon as possible.
The two options for carrying out the offloading are (1) to allow the Internet traffic to pass through the ingress switch, where it would be identified, and (2) to intercept the Internet traffic on the line side of the ingress switch. In all cases, however, the Internet traffic must first be identified. Identifying Internet traffic is best done by IN means. One way (which is unlikely to be implemented) is to collect all the ISP and enterprise modem pool access numbers and trigger on them—not a small feat, even if a feasible one. This triggering would slow down all local switches to a great extent. The other solution is to use local number portability queries; to implement the solution, all modem pool numbers would have to be configured as ported numbers. The third, and much better, way to carry out the offloading is for ISPs and enterprise modem pools to use a single-number service (an example is an 800 number in the United States) and let the IN route the call. The external service logic would inform the switch about the nature of the call (this information would naturally be stored). Many large enterprises already use 800 numbers for their modem pools. The fourth solution is to assign a special prefix to the modem pool number; then the switch would know right away, even before all the digits had been dialed, that it was dealing with an Internet dial-up. (Presently, however, switches often identify an Internet call by detecting the modem signals on the line.)
Two post-switch offloading solutions are gaining momentum. The first is terminating all calls in a special multiservice module—effectively a part of the local switch—in the PSTN. The multiservice module would then send the data traffic (over an ATM, frame relay, or IP network) to the ISP or enterprise access server (which would no longer need to be involved with the modems). The other solution is to terminate all calls at network access servers that would act as switches in that they would establish a trunk with the ingress switch. The access servers would then communicate with the ISP or enterprise over the Internet. One problem with this solution is that access servers would have to be connected to the SS No. 7 network, which is expensive and, so far, hardly justified. To correct this situation, a new SS No. 7 network element, the SS7 gateway, acts as a proxy on behalf of several access servers (thus significantly cutting the cost). The access servers communicate with the SS7 gateway via an enhanced (that is, modified) ISDN access protocol, as depicted in Figure 3.
Figure 3: Internet offload with the SS7 gateway.
At this point you may ask: How are the network access servers connected to the rest of the ISP or enterprise network? Until relatively recently, this was done by means of leased telephone lines (permanent circuits) or private lines, both of which were (and still are) quite expensive. Another way to connect the islands of a network is by using tunneling, that is, sending the packets whose addresses are significant only to a particular network. These packets are encapsulated (as a payload) into the packets whose addresses are significant to the whole of the Internet, and they travel between the two border points of the network through what is metaphorically called a tunnel. Again, the packets themselves are not looked at by the intermediate nodes, because to nodes the packets are nothing but the payload encapsulated in outer packets. Only the endpoints of a tunnel are aware of the payload, which is extracted by and acted on by the destination endpoint. Tunnels are essential for an application called the virtual private network (VPN).With tunneling, for example, the two nodes of a private network that have no direct link between them may use the Internet or another IP network as a link.We will address tunneling systematically as far as security and the use of the existing protocols is concerned. Another essential aspect of tunneling is quality of service (QoS), so we address that issue again when reviewing the multiprotocol label switching (MPLS) technology. As you have probably noticed, we have already ventured into a purely IP area. This is one example where it is virtually impossible to describe a PSTN solution without invoking its IP counterpart.
Going back to the employment of the SS7 gateway, we should note one important technological development: With the SS7 gateway, an ISP can be connected to a LEC as a CLEC

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